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FREQUENTLY ASKED QUESTIONS

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. See the Official Rules for complete details.
Q. How many times can I play the instant win game?
A. You can play the instant win game once per day.
Q. How many times can I enter the sweepstakes?
A. You may enter seven (7) times per week. Per the rules, a week is defined as Monday at 12:00am EST to Sunday at 11:59pm EST.
Q. How many prizes could I win?
A. There is a limit of one Instant Win prize per person per day and one sweepstakes prize per person.
Q. How do I play the instant win game?
A. Visit your nearest Gymboree store and open the Gymboree app in AR mode. The game will automatically appear if you have not already played that day. To enter without making a purchase, see the Official Rules.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add customercare@m.helloworldmail.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
Q. How will I know if I'm a sweepstakes winner?
A. The weekly drawings will be held on the dates shown in the Official Rules. The winner will be notified via email from the contact information provided upon registration. Once the winners are confirmed and prizes are fulfilled, an official win list will be posted. A direct link to this list can be found in the Official Rules.
Q. I think I’m having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com and provide your updated information.

Please Note: We cannot guarantee that we will be able to accommodate your request.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

Still have a question? Please complete this form. Please note: a response may take up to three business days.

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